1. Return Request

Before returning any product, please contact our customer support team with your order number and details regarding your request.

Returns sent without prior approval may not be accepted or processed.

2. Eligible Return Conditions

A return request may be considered when:

• The product received is damaged, defective, incorrect, or incomplete.
• The product condition meets the applicable return requirements.
• The customer contacts our support team within the required timeframe.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or product condition considerations.

Please contact our support team if you are unsure whether your item qualifies for return.

4. Return Process

To request a return:

• Contact service@ventoriadh.com with your order information.
• Provide details and supporting information if needed.
• Wait for return approval and instructions before shipping.

5. Refund Processing

Once a return has been approved and any required review has been completed, refunds will be processed through the original payment method used during checkout.

• Product costs may be refunded according to the approved return decision.
• Original shipping fees may be non-refundable unless required by applicable rules or caused by an error attributable to Ventoriadh™.
• Refund confirmation will be sent to the email address associated with your order.

6. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact our customer support team as soon as possible.

Please provide:

• Order number.
• A description of the issue.
• Photos or videos showing the product condition when applicable.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after purchase.

Cancellation requests can only be accepted before the order has entered shipment processing. Once an order has been shipped, cancellation may no longer be available and the customer may need to follow the applicable return procedure.

8. Exchange Policy

We currently handle exchanges on a case-by-case basis depending on product availability and the reason for the exchange request.

9. Return Shipping Responsibility

Unless the issue is caused by an error attributable to Ventoriadh™, customers may be responsible for return shipping costs.

Return shipping instructions and the correct return destination will be provided after approval of the return request.

10. Contact Customer Support

For questions regarding returns, refunds, replacements, or order status, please contact our customer service team.